Privacy Policy
Last updated: September 2026
1. Introduction
The Fence Lady Co. ("we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or request our services.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, and physical address when you fill out an estimate request or contact form.
- Project Details: Information about your property, desired fence type, and project timeline.
- How You Found Us: If you accept optional tracking and submit a form, we may record the page you landed on, the site that referred you, campaign parameters from the link you clicked (such as UTM tags), and your general device type and browser. This information is held temporarily in your browser's session storage after consent and is saved only if you submit a form.
- Technical Information: Your IP address is used briefly when you submit a form to protect against spam and abuse; it is not stored with your inquiry.
3. Cookies and Similar Technologies
If you accept the cookie banner, we use session storage (which clears when you close your browser) to remember how you arrived at our site and load two measurement tools: Google Analytics, to understand which pages help customers most, and the Meta (Facebook) Pixel, to measure whether our Facebook and Instagram ads lead to inquiries. These tools and attribution storage stay off unless you accept. Our website fonts are hosted on our own website and do not require a request to Google Fonts. You can change or withdraw your choice at any time using Cookie settings in the footer, with no change to the site's core functions. We never sell your data.
4. How We Use Your Information
We use the collected information to:
- Provide you with an accurate estimate and communicate regarding your project.
- Schedule site visits and installation services.
- Understand which of our pages and campaigns lead to inquiries so we can improve our website.
- Send periodic emails or SMS messages related to your project (with your consent).
5. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information with trusted subcontractors or suppliers strictly for the purpose of completing your fencing project, with service providers who help us operate our website and communications (such as email delivery), or when required by law.
6. Data Retention
We keep inquiry and project information for as long as needed to respond to your request, complete your project, and meet our legal and warranty obligations. You may request deletion of your information at any time (see Your Rights below).
7. Data Security
We implement reasonable security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure.
8. Your Rights
You may ask to access, correct, or delete your personal data. Where applicable, you may also have rights to data portability and to opt out of certain targeted advertising or profiling. Use Cookie settings in the footer to decline or withdraw consent for analytics and advertising measurement. Contact us directly to exercise other privacy rights.
9. Children's Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will delete it.
10. Contact Us
If you have questions about this Privacy Policy, please contact us via our Contact page, by email at melissa@thefenceladyco.com, or by phone at (303) 579-8818.